Our company acts as an intermediary between the customer and the various service providers in the tourism industry.
These terms of use are intended to regulate the conditions under which each customer will be allowed to use and place an order on the website.
These terms of use are provided to regulate the terms under which each user may use the services provided by BeAgent LTD, Company number 13241410, with registered address: Elscot House, Arcadia Avenue, London, United Kingdom, N3 2JU, through the website travelor.com operated by the company V. Travelor LTD, registered company 515141521, with registered address: Ha-Lapid 10, Petah Tikva, Israel (hereinafter: "the company").
For all transactions to be charged through BeAgent LTD the relations of the merchant and customer will be governed by applicable law of UK.
Please be sure to read these terms carefully.
Using and placing an order on the website constitutes confirmation and agreement that you have read, understood, approve and agree to be bound by these terms of use without limitation and without reservation.
It is recommended that you also read our privacy policy, which also regulates the use of the site and is incorporated as part of the terms of use.
Our company provides on the website brokerage services for hotels and hospitality properties around the world and orders the travel services for you from the various service providers in accordance with the details that appear in your order and subject to what is stated in these terms of use.
The information on the website is provided to us by the service providers, and therefore we cannot guarantee that it will all be accurate and error-free. We do our best to correct these situations, but we are not responsible for any mistake, error, interruption or missing information.
The company will provide the requested when placing an order on the website but is not responsible for the travel experience and the service itself.
The site offers the service in the language that we think is suitable for you, and you can choose a different language at any stage.
It is possible that some of the information will not be available in the different languages, in this case the information will be presented in the language in which the information is available to us.
The use of the website is subject to the commitment that:
We reserve the right, at our discretion and for any reason, to deny any person the services we offer and/or the possibility of browsing the site.
We reserve the right to make changes and/or updates to the information, data, services and products that appear on the website, at any time and without prior notice.
We reserve the right to make changes and/or updates to these terms of use at any time. These changes will take effect immediately upon their publication on the website. Continued use, browsing the site and placing an order constitute your approval of the updated terms.
A reservation voucher and payment receipt will be sent to the email address specified in the order upon confirmation of the order and up to 24 hours from the moment of its confirmation.
The reservation voucher includes the booking information and customer details.
When placing an order on the website, you will be required to fill in the personal details and additional guest details in the order. The execution of your order is conditional on the provision of correct and accurate details, and the provision of credit information for the purpose of making the payment.
Providing false details is a crime, and we may not honor these orders.
The person making the reservation is required to verify that the passenger details entered by him are correct before confirming the reservation. We will not be responsible for any mistake in the delivery of the details and we do not guarantee that we will be able to change details in the order after it has been placed.
If you have made a reservation for another person and/or if your reservation includes additional passengers, you must obtain their approval before filling in their personal details in the reservation.
If you have made a reservation for another person and/or if your reservation includes additional passengers, you will be responsible for the conduct, behavior and actions of the passengers in the reservation, in the hotel and/or the booked property, and you are required to provide them with all the details and information about the reservation before confirming it.
If you made a reservation for another person and/or if your reservation includes additional passengers, you are responsible for updating the reservation details, sending the reservation voucher, and receiving payment for all passengers. The company will not be responsible for any complaint about not receiving order confirmations and/or payment confirmations.
Filling in the personal details in the order constitutes your consent to receive messages via electronic media, such as SMS messages, WhatsApp messages, emails, etc. from the company. We may update you from time to time with products, deals, offers and publications.
You can refuse to receive this mailing by removing the confirmation when placing the order.
In addition, you may at any given moment request removal from the list of recipients in a reply message, as well as by emailing: support@travelor.com and/or by self-removal according to the options that appear in the messages you receive.
During the booking process, a selection of hotels will appear according to the zip code of the search you made. For your convenience, there is a selection of filter bars for a quick search according to your preference.
If the accommodation chosen by you is not available, you will automatically be offered hotels close to the original search.
We will deliver what you booked according to the conditions that appear in your booking.
Be sure to carefully read the notes and cancellation conditions before placing the booking.
Please note that local taxes such as: city tax, tourist tax and property stay tax are not included in the booking price, and you are required to pay them directly at the accommodation.
Please note that the booking price will not include additional services offered at the accommodation.
The reservation status appears at the end of the reservation and depends on the availability of the rooms at the accommodation.
Confirmed booking – a booking that appears in the approved status is a booking that has been approved. Booking confirmation and payment confirmation are automatically sent to the email specified in the order.
Booking Awaiting Approval - An order that appears in the status Awaiting Approval is an order that did not receive immediate approval and we need to check its availability. If you received this message, we will contact you. It is possible that we will be able to confirm this order for you, but we do not commit to this.
Unconfirmed booking - an order that appears in an unconfirmed status, this is an order that we unfortunately have not been able to confirm. You are welcome to place a new order.
When placing an order, you agree to pay the required cost including all taxes and charges that may apply.
We allow you 2 payment options for your booking:
We will provide you with reminders to complete the payment to the email specified in the order. If the order payment is provided by you in full, we will provide the order according to the terms of your order. If you decide to cancel the order and/or not provide the full payment, your order will be cancelled. In any case, no refund will be provided for the reservation fees of 50 NIS.
You can pay for your order in up to 12 payments [=installments], when up to 3 payments no payment fee will be added. From 4 to 12 payments, a payment fee will be added which will be displayed before making the payment.
It is clarified that every transaction that is carried out with the company is, according to the permit transaction of Bank Hapoalim.
The site is a secure site for safe shopping.
The information and payment details you give us are confidential and secure.
We operate and clear through a clearing company that complies with the PCI-DSS standard as a service provider at the highest level of security - Level 1.
You can fill in the credit card details in the order form on the website and make a safe purchase online.
We guarantee that all the personal information provided by you will only be used by us to fulfill your order and fulfill your requests.
Please note that if the person making the booking reservation and the person paying for it are different people, the owner of the booking will be both the person making the reservation and the owner of the payment method, and we will respect and respond to any request from each of them in the booking regarding any update and/or change and/or receiving details and/or cancellation the booking.
In the event of a dispute between the parties, we leave it up to us to decide which of the parties to deal with.
Please note that the prices of the services offered on the website may change at any time and without prior notice.
The determining and binding prices are the prices that appear on the website at the time of placing the order.
Please note that in unconfirmed booking, the credit limit is seized and will be released automatically within a few days. If you wish to make a new reservation and use the billing framework that has already been taken, you are invited to contact customer service by email: reservations@travelor.com with the reservation number before placing the new reservation.
Please note that you are obligated to pay according to the cancellation conditions in your reservation, whether you showed up at the accommodation or not. Denial of a transaction is an offense and we will stand up for our legal rights.
Please note that if you fear and/or are aware of unauthorized use and/or fraudulent use of your credit card, you are required to contact the credit card company and provide your payment. We will have no responsibility for that.
In the event of a change and/or cancellation of an order, the cancellation/change fees apply in accordance with the conditions set forth in the Consumer Protection Law in Sections 14C, 14C1, 14C2 regarding distance selling, or in the Consumer Protection Regulations (cancellation of a transaction) regarding regular selling, and briefly as follows:
According to consumer protection laws, a customer may cancel the transaction in writing, within 14 days from the date of making the transaction or from the date of receipt of the document containing the details, whichever is later, unless the date of cancellation of the transaction falls within 7 days that are not days of rest prior to the start of the distance selling service or 14 Days that are not days of rest before the start date of the service in normal sales, and provided that the services are not provided in full abroad.
In services that are fully provided abroad, you can choose between offers with a right of cancellation that meets the legal requirement and offers with a different cancellation policy according to the provider's conditions, therefore the determining conditions are the cancellation conditions as detailed in the offer only.
In any case, cancellation will be made in writing via email, a contact us message on the website, fax or letter, where the determining date is the beginning of the business day following the receipt of the document by the company. The company will confirm in writing the receipt of the cancellation notice.
If the day of receipt of the notice is a Saturday, the day of cancellation/change will be considered from the first working day after it.
The cancellation/change fee that will be charged for the cancellation/change will be 5% of the transaction value or NIS 100, whichever is lower.
In cases where the cancellation/change is not by virtue of the Consumer Protection Law and/or regulations, cancellation/change fees will be charged as detailed at the time of booking. The cancellation conditions appear next to each room before making the reservation.
If the order can be canceled with a full refund until a certain date and/or if the order can be canceled at a certain cost until a certain date and/or if the order cannot be canceled, all this will appear before the order is placed.
You are required to check the cancellation conditions before placing the order.
A transaction charged in installments will be credited with the same number of payments that were in the original debit transaction.
In payment transactions in which there was a fee for the division into payments (over 3 payments), at the time of crediting the payment fee will not be returned to the customer.
Failure to show up at the accommodation at the time indicated on the booking voucher will oblige the customer for the full booking price.
The booking price will not include additional services offered at the accommodation such as: internet connection, local and international phone calls, city tax, parking, resort fees, shuttle services, mini bar services, insurance, pool equipment, laundry services, luggage carrying services, etc.
If any of the passengers are interested in any of the additional services offered at the accommodation, they will have to pay for them directly at the accommodation.
Before making the reservation, you are required to check the level, rating and quality of the accommodation and the selected room. If they do not satisfy your desire, you are invited to perform a new search. We will not be held responsible for any complaint regarding everything done at the accommodation itself, including: the level of the accommodation, the quality of the meals, the provision of the service, the arrangement of the rooms, the attitude of the employees, the quality of the room, the level of cleanliness, etc.
When making a reservation, and only according to the room conditions that appear at the time of reservation, it will be possible to make special arrangements for children traveling together with adults in the reservation. We will not be held responsible for any malfunction due to failure to pay attention to the room conditions for children, and if necessary, the customer will have to arrange these conditions and costs directly with the accommodation.
Making a reservation for 3 adults in a room will be subject to the options offered on the website only. There may be additional costs for adding a bed to a double room. And everything will be subject to the decision and approval of the accommodation.
The site is intended for private travelers. Therefore, the authorized bookings are for private travelers only, and bookings for more than 8 rooms in the same accommodation and on the same dates may not be made. We reserve the right to cancel a reservation without refund, if we suspect that an unauthorized reservation with multiple rooms has been made and/or if we suspect that a reservation has been made for more than 8 rooms in separate reservations.
If a large amount of rooms and/or a reservation for a group is required, you are required to contact customer service by email: reservations@travelor.com and we will inform you after checking if this is possible and under what conditions and costs. We will do our best, but we do not commit to it.
The hotel service category varies according to the laws of each country. It is possible that the type of services provided in a hotel in a certain country will be different from the services provided in another country, even though both appear under the same category. We will not be held responsible for this.
You are required to take care for yourself and for all the passengers in the reservation for all the relevant permits required to reach the requested destination according to the laws of that country, including: identification documents, medical documents, visa, entry visa, passport, proof of guardianship, legal documents, various permits, etc. We will not be held responsible for any case in which any of the guests will not be allowed to travel and/or enter a certain country and/or the accommodation due to the inability to present these documents.
The site provides hotels and accommodation properties in every country in the world, but we are not responsible for restrictions in the various hotels and/or properties in certain countries towards guests who present an ID and/or passport of a certain nationality. The customer must be aware at the time of booking that there are hotels that do not allow people of a certain nationality to enter their territory or present a different price list according to the citizenship documents, which may even change from time to time.
In any case and/or malfunction due to non-acceptance of customers to the accommodation due to their citizenship, we will do everything in our power to find an alternative and provide a solution to the situation, but we do not undertake and/or bear responsibility for this.
All the information and/or the details and/or the pictures and/or the content and/or the descriptions and/or the prices on the website are provided to us by the various service providers and accommodation places and we mediate between the information and the customer. We are not responsible for any inconsistency and/or error and/or lack and/or malfunction and/or damage caused due to an error in the information provided, and we reserve the right to cancel any booking at any time, if inconsistencies in the information and data are discovered, even If the discrepancies are discovered during the customer's stay at the accommodation.
The company reserves the right to suspend access to the website for maintenance, or for any reason it deems appropriate, without a time limit.
The company will not be held responsible in any way for any act and/or omissions or any malfunctions due to poor performance of the services related to the service providers. This includes every supplier, end supplier, their representatives and employees with whom we work. These suppliers are independent contractors and are not representatives of our company and/or are not included in a joint venture with us.
The company will not be held responsible for any construction and/or renovation and/or repair made at the accommodation and/or nearby during the stay.
The company will not be held responsible for any damage, injury, loss, accident, illness, death, delay, force majeure, delay, negligence and all that is implied therefrom, which were done by and/or at the time and/or in any place of a third party, including hotels, Flights, transportation, restaurants, attractions, companies or people providing tourist tours, etc.
The company will not be held responsible for any damage caused by human action, theft, conflict, demonstrations, strikes, equipment failure, quarantine, prison, arrest, government restrictions, travel warnings, travel restrictions, etc.
The company will not be held responsible for any damage caused by force majeure, climate restrictions, accidents, fires, floods, storms, diseases, etc.
The company will not be held responsible for any failure, delay, change of route or anything else over which we have no control.
The company will not be responsible for any property in any event that may occur during the trip. The safekeeping and storage of personal property is the responsibility of the passengers.
It is clarified that our commitment at the time of booking is based on the availability at the actual accommodation, and that we are subject to the information provided to us by the accommodation and service providers. Therefore, in any case of unavailability of the booked accommodation and/or in any case of OVERBOOKING, we will work as much as we can in cooperation with the service provider to find a suitable and satisfactory alternative for you. We may offer you a number of close alternatives and at a level that matches your order, but we do not commit to this and we bear no responsibility for any omission and/or damage and/or malfunction and/or negligence of the accommodation and/or the service providers in the order. If necessary and after making the best efforts to deal with the service providers, we reserve the right to cancel and redeem your booking in full without taking any responsibility for it.
The company reserves the right to cancel any order you have already placed:
In any such case, we will make a full monetary credit for your order as a credit transaction according to the payment method used to pay for the order.
The company reserves the right to prevent you from making any use and/or placing orders on the website, and to cancel any order you have already made without refunding the payment:
In any such case, you will not be entitled to a refund for the order. In case you have a doubt that your order was canceled by mistake, contact our customer service.
We are at your disposal for any question and request for help. You can contact us at any time by email: reservations@travelor.com.
When making a reference, state the order number and the nature of the reference.
We will do our best to help you.
In case of emergency and/or inquiries for reservations whose check-in date is within the next 24 hours and/or if a problem was discovered while you were at the accommodation, you can contact us by contacting our emergency email at the address: sos@travelor.com or by sending a message to our WhatsApp service with the word emergency at the number: +972525923563
When making a reference, state your booking confirmation number, the essence of the reference and the contact methods for getting back in touch.
We will handle your request urgently and will do as much as we can to help you.
All intellectual property rights and trademarks related to the site including: trade names, logos, design marks, elements, applications, computer code, graphic files, images, sound files, video, illustrations, links, sound clips and texts belong exclusively to the company.
You agree not to make any use of our trademarks and/or not to allow any action that may harm us, including not to copy and/or reproduce and/or download and/or scan and/or publish and/or market and/or transfer and/or distribute our trademarks in any way.
You agree not to do any commercial activity with our trademarks.
It is hereby agreed that in any case of dispute, the court authorized to deal with it will be the court in the city of Tel Aviv (ISRAEL) only.
If any part of these terms of use is found to be incorrect and/or unenforceable, the rest of the terms will not be affected and/or harmed in any way.
Our inability to enforce any condition of these terms of use does not constitute an agreement on our part to waive our rights in enforcing this condition and/or any other condition in the future.